cix6s Privacy Policy

Introduction

cix6s ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://cix6s.io and all associated subdomains and mobile interfaces. In providing this platform to players across Bangladesh — including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — cix6s necessarily processes certain categories of personal data about its registered users ("players", "you", "your").

This Privacy Policy sets out in clear, plain English precisely what personal data cix6s collects, the purposes for which it is processed, the legal basis for that processing, who it may be shared with, how long it is retained, and the rights that you hold as a data subject. We are committed to handling your data responsibly, transparently, and in accordance with recognised data protection principles.

This Policy should be read alongside the cix6s Terms & Conditions, which governs your overall use of the platform. In the event of any conflict between the two documents on a matter relating to personal data, this Privacy Policy shall prevail.

This Privacy Policy is effective as of 1 January 2026 and supersedes all prior privacy statements published by cix6s. The most current version of this Policy is always accessible at https://cix6s.io/privacy-policy.

Data We Collect

cix6s collects personal data through several distinct channels and at different stages of your relationship with the platform. The categories and sources of data we collect are as follows:

2.1 Data You Provide Directly

• Registration data: When you create a cix6s account, you provide your full legal name, date of birth, email address, mobile phone number, and your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details).
• Identity verification documents: As part of our Know Your Customer (KYC) process, you may be asked to submit copies of a government-issued photo identity card (National ID, passport), a utility bill or bank statement as proof of address, and in some cases a selfie or liveness photograph for biometric matching.
• Financial transaction data: Details of every deposit and withdrawal you initiate, including amounts in Bangladeshi Taka (BDT), timestamps, transaction reference numbers, and the specific payment channel used.
• Support communications: Any messages, emails, or chat logs you submit to the cix6s customer support team, including complaint records and their resolutions.
• Responsible gaming preferences: Any deposit limits, cooling-off periods, or self-exclusion requests you submit, along with the dates those restrictions were applied.

2.2 Data Collected Automatically

• Technical and device data: Your IP address, device type (smartphone, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers are logged automatically when you connect to the cix6s platform.
• Session and usage data: Pages visited, games played (including Demon Hunter, Keno Bonus Number, Slots, and live cricket betting), wagers placed, session start and end times, and navigation paths through the site.
• Cookie and tracking data: Strictly necessary session cookies, along with optional analytics cookies as described in Section 8 of this Policy.
• Geolocation data: General geographic location derived from your IP address (country and city level). cix6s does not collect precise GPS coordinates from your device.

2.3 Data Received from Third Parties

• Payment verification data: Confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank when processing your transactions.
• Identity verification responses: Results from third-party KYC and document verification services used to confirm the authenticity of identity documents you submit.
• Fraud and risk screening data: Risk scores and fraud signals received from anti-fraud service providers that cix6s uses to protect the platform from financial crime.

How We Use Your Data

cix6s uses the personal data it collects for the following purposes, each of which is tied to a specific legal basis described in Section 4:

• Account creation and management: To register your player account, verify your identity, set up your payment preferences, and maintain your account profile throughout the lifecycle of your relationship with cix6s.
• Age verification: To confirm that you are at least 21 years of age before allowing you to deposit funds or place wagers on the platform. This is a mandatory check on all new accounts.
• Payment processing: To authorise, execute, and reconcile all deposits and withdrawals in Bangladeshi Taka via your chosen payment method, and to maintain a complete transaction history for your account.
• Customer support: To respond to your queries, process your complaints, and maintain records of past interactions so that our support team can provide consistent, informed assistance in English, 24 hours a day.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, collusion, and other forms of abuse on the cix6s platform.
• Responsible gaming: To monitor your gambling behaviour for indicators of potential harm, apply self-imposed limits or exclusions at your request, and fulfil our commitment to providing a safe gaming environment for all players in Bangladesh.
• Legal and regulatory compliance: To fulfil obligations under applicable anti-money laundering rules, maintain records required for financial audit purposes, and respond to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated usage patterns, improve the performance and stability of the cix6s platform, and develop new features that better serve Bangladeshi players.
• Promotional communications: Where you have opted in, to send you information about cix6s promotions, bonuses, and seasonal offers (such as BPL season specials or Eid promotions) via email or SMS. You may opt out at any time by contacting [email protected].

Legal Bases for Processing

cix6s processes your personal data on the following legal bases, in accordance with recognised data protection principles:

• Contractual necessity: Processing that is required to perform the contract between you and cix6s — including account registration, payment processing, and providing access to games — is carried out on the basis that it is necessary to fulfil that contract.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and record-keeping mandates, is carried out on the basis of legal obligation.
• Legitimate interest: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of cix6s's legitimate interest in operating a safe, secure, and well-functioning platform, balanced against your privacy interests.
• Consent: Processing for optional promotional communications is carried out on the basis of your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

cix6s does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, and BRAC Bank receive the minimum payment data necessary to process your transactions. These providers operate under their own privacy policies and regulatory obligations.
• KYC and identity verification partners: Third-party identity verification services receive your submitted documents solely for the purpose of authenticating your identity as required by our compliance processes. These partners are contractually prohibited from using your data for any other purpose.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data to facilitate gameplay. They do not receive your full name, contact details, or financial information.
• Anti-fraud and risk management services: Aggregated technical and behavioural data may be shared with fraud detection partners to protect the platform and all players from financial crime.
• Legal and regulatory authorities: cix6s will disclose personal data to competent authorities — including financial regulators, law enforcement agencies, or courts — when required to do so by law, regulation, or a binding legal order. Where legally permissible, we will notify you of such a disclosure.
• Business transfers: In the event that cix6s undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Affected players will be notified in advance.

International Data Transfers

cix6s operates a platform serving players primarily located in Bangladesh. While our core data infrastructure is designed to serve this audience, certain third-party service providers — including game software providers and KYC verification partners — may be located in or process data from jurisdictions outside Bangladesh.

Where personal data is transferred outside Bangladesh, cix6s ensures that appropriate safeguards are in place to protect that data. These safeguards include contractual data protection clauses with the receiving party, requirements that the receiving party maintains security standards equivalent to those applied by cix6s, and restrictions on further onward transfer of the data.

By using the cix6s platform, you acknowledge that your personal data may be processed in jurisdictions outside your own as described in this section. If you have concerns about specific international transfers of your data, please contact us at [email protected].

Data Retention

cix6s retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your player account, plus a minimum of five years after account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• KYC documents: Retained for a minimum of five years from the date of submission, in line with standard financial compliance requirements.
• Transaction records: Full transaction history (deposits, withdrawals, wagers, bonuses) is retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for a minimum of three years from the date of the last interaction, to support any subsequent dispute resolution.
• Technical logs: IP address logs and session data are retained for a maximum of 12 months, after which they are automatically purged from active systems.
• Marketing consent records: Records of your consent to receive promotional communications are retained for the duration of that consent plus three years, to demonstrate compliance in the event of a complaint.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any individual. You may request early deletion of your data by contacting [email protected], subject to our right to retain data for the minimum periods required by law.

Cookies & Tracking Technologies

cix6s uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored in your browser that allows the platform to recognise your device across sessions. The following categories of cookies are used on the cix6s platform:

• Strictly necessary cookies: These cookies are essential for the cix6s platform to function. They maintain your login session, remember your language and currency preferences (BDT), and enable core security features. These cookies cannot be disabled without disrupting the service.
• Analytics cookies: With your consent, cix6s uses first-party analytics cookies to collect aggregated, anonymised data about how players navigate the platform. This data helps us identify popular games, detect performance bottlenecks, and improve the overall user experience for Bangladeshi players on mobile devices.
• Functional cookies: These cookies remember preferences such as your preferred deposit method or notification settings, improving the convenience of your visits to the cix6s platform.

cix6s does not use third-party advertising cookies or cross-site tracking technologies. You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the cix6s platform.

Your Data Protection Rights

As a player whose personal data is processed by cix6s, you hold the following rights with respect to that data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request", clearly identifying yourself and specifying the right you wish to exercise.

• Right of access: You have the right to request a copy of the personal data that cix6s holds about you, along with information about how it is processed. We will respond to access requests within 30 calendar days.
• Right to rectification: If any personal data cix6s holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where it has been unlawfully processed. This right is subject to our legal obligation to retain certain data as described in Section 7.
• Right to restriction of processing: You have the right to request that cix6s restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling for responsible gaming purposes. cix6s will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Children & Minors

The cix6s platform is strictly for adults aged 21 and above. cix6s does not knowingly collect, store, or process personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and additional documentary proof of age may be requested before any withdrawal is approved.

If cix6s becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated funds will be held pending investigation, and the data will be securely deleted in accordance with our legal obligations. Any person who suspects that an underage individual has registered on the cix6s platform is encouraged to report this immediately to [email protected].

Security Measures

cix6s implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• SSL/TLS encryption: All data transmitted between your device and the cix6s platform is encrypted in transit using industry-standard SSL/TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted.
• Encrypted data storage: Sensitive data fields — including identity document copies and financial account details — are encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data within cix6s is restricted to authorised personnel who require it to perform their role. All internal access is logged and subject to periodic review.
• Regular security testing: The cix6s platform undergoes regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: cix6s maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, affected players will be notified promptly with details of the nature of the breach and the steps taken to address it.

While cix6s takes all reasonable technical precautions, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying cix6s immediately at [email protected] if you suspect unauthorised access to your account.

Third-Party Links

The cix6s platform may contain references to or links from third-party payment providers such as bKash, Nagad, and Rocket, whose own websites operate under separate privacy policies. cix6s is not responsible for the privacy practices of these third-party platforms and encourages you to review their respective privacy policies before providing any personal data directly to those platforms.

Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own data environments for game delivery. While cix6s limits the data shared with these providers to what is strictly necessary for gameplay (as described in Section 5), their platforms are governed by their own terms and privacy notices, which cix6s does not control.

Policy Updates

cix6s reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the cix6s platform for a minimum of 14 days before the updated Policy takes effect.

The date of the most recent revision is always displayed at the top of this page and in the footer of the Policy document. Your continued use of the cix6s platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically, particularly before submitting new personal data to the platform or enabling new features that involve data processing.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cix6s processes your personal data, please contact our support team using the details below. All privacy-related correspondence is handled in English and will receive a response within five business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (use subject line: "Privacy Request")
• Platform: https://cix6s.io
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 5 business days (BST, UTC+6)

If you are not satisfied with cix6s's response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. cix6s will cooperate fully with any investigation conducted by a competent supervisory authority.